About Us

WHAT WE DO

BOURNSHELL

Established in October 2017, Bournshell Sdn Bhd has steadily emerged as a dynamic player in the field of telecommunications and cloud communications. Our journey began with a focus on SIP Trunking methods and on-premises setups, catering to multi-chain outlets from 2018 to 2019. In 2019, we expanded our product offerings to include cutting-edge cloud communications solutions, enhancing our ability to provide comprehensive and flexible communication services.

Our Commitment

At Bournshell, we are dedicated to supporting the digital adaptation of SMEs by offering advanced digital solutions. We strive to embrace digitalization, ensuring our clients benefit from efficient and reliable voice communication services. Our goal is to contribute to the growth and success of Malaysia's digital ecosystem through innovative and compliant solutions.

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Our Milestones

A Journey of Growthand Excellence

2022: AWS Certification Achievement

Certified as AWS Certified Cloud Practitioner

May 2023: Strategic Partnership with MDEC

Hosted a physical event and talk about Bournshell's innovations

June 2023: Cloud Communication Expertise

Certified as Yeastar Certified Cloud Associate (CCA)

October 2023: Championing Digitalization

Recognized as a Digitalization Supporting Partner

January 2024: Women in Entrepreneurship Recognition

Shortlisted as Top 20 Women in Entrepreneur program

June 2024: Enhanced Telephony Services

Certified as Internet Telephony Service Provider by Yeastar

Our Vision

To be leading Telecommunication Service Provider in Malaysia

Our Mission

To provide secure, reliable affordable and high quality converged telecommunication services anytime, anywhere

Our Values

We listens, understands and is responsive to needs and concerns. Supports businesses with innovative solutions and consultation. Builds trust through accountability, loyalty, fairness and integrity. Communicates clearly, openly and on a timely basis

Why Choose Us

Innovation solution backed by advance telecommunication technology. Team of industry experts with string technical know-how. Leading-edge solution, by optimizing long term operation expenditure.

OUR SERVICES

Discover Our LimitlessService

SIP Trunking

Quickly expand globally with our scalable SIP Trunking service, tailored for businesses needing cost-effective, flexible communication solutions. By replacing traditional fixed lines with SIP trunks, businesses enjoy scalable capacity and cost savings, paying only for what they use.

Cloud Communications

Hosted Voice provides virtual telephone solutions and hosted VoIP services, catering to businesses of all sizes. It eliminates the need for costly PBX hardware, repairs, and maintenance by centralizing essential components in secure data centers.

Local & International DID & Traffic

Services streamline communications with local and international phone numbers (DID), managing call traffic efficiently. They ensure scalability and cost-effectiveness, eliminating the need for onsite PBX maintenance while providing secure, reliable connectivity.

Interactive Receptionist

Manages customer interactions with automated menus, call routing, and information dissemination. It streamlines communication, improves efficiency, and offers a professional initial contact, ensuring smooth handling of inquiries and proper call direction.

AI Call Centre

Utilizes artificial intelligence for automated call handling, query resolution, and data analysis. This integration boosts efficiency by automating repetitive tasks, enhances customer service through intelligent insights, and optimizes operations with scalable, AI-driven solutions.

Interactive Voice Recording

Automates interactions with customizable prompts for self-service tasks like account inquiries and payments. This system improves efficiency, reduces wait times, and ensures accurate data collection, delivering a smooth and interactive experience for callers.

WHY US

Here are some reasons.Why We think you will likeus

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• No Expensive onsite Telephony
• Cheap call rates
• No more roaming charges
• No phone line cabling
• No maintenance fee
• No hidden cost